or any of our social media platforms. It will also apply to you once we confirm you as our
We will use your personal information to provide you with our services, as well as to help us comply
with our obligations to you. In addition, we may periodically review your needs and personal
We will need your personal information for account application to establish your identity in line with
our ‘Know-Your-Customer (“KYC”) and Anti-Money Laundering ( “AML”) policies and procedures.
We may need to process your personal information for internal business, research, and record
keeping purposes. This may include, in addition to personal information you directly provide to us,
personal information that we obtain in our communications with you regarding the services we provide
to you and our relationship with you.
We may use your personal information to facilitate investigations and resolve enquiries or disputes
that involve or affect you as quickly, efficiently, and fairly as possible.
We may need to use your personal information to comply with various obligations imposed upon us
under applicable laws, regulations, court orders or other dispute resolution processes. We may also
need to use your personal information in complying with orders, directions, requests, or other
requirements from regulatory authority(s) that have jurisdiction over us.
Our web pages and e-mails may contain cookies, web beacons, pixel tags, or other types of data
analysis tools. We use these tools to help us manage our interactions with our clients and people who
visit our site, including by tracking receipt of correspondence and to count the number of persons that
have visited our webpage or opened our correspondence.
We may use your personal information to send you marketing communications by email, phone, or
other agreed forms of communication (including social media channels) to ensure that you are always
kept up to date with our latest services. We will send you marketing communications only if you have
consented to receiving them or it would be reasonable for us to assume that you would, based on
your current profile with us, consent to receiving them.
We may occasionally send you surveys to obtain feedback from you and help us ensure that our
services remain relevant and of satisfactory quality to you. We may from time to time also ask you to
participate in other surveys that are not focused on obtaining feedback from you. If you agree to
participate in such surveys, we will require your permission to use any of your personal information
we may collect as part of such survey for various purposes.
You may ask us for a list of the personal information we hold about you, as well as for information
about the ways in which we may have used or disclosed your personal information for a period of one
year before the date of your request. We will provide you with such a list, or make the necessary
rectifications to your personal information, within a reasonable time period. Please note that we are
lawfully permitted to refuse to provide you with such access in certain situations, including where the
burden or expense of providing access would be unreasonable to us or disproportionate to your
You may also ask us to confirm whether we are processing your personal information. We will, as far
as possible, provide you with a copy of that personal information together with other information that
you may request for (such as an outline of what we process that personal information for). If you
require more than one copy of this, we may charge a fee in accordance with applicable laws and
regulations or to cover our administrative costs.
If the personal information we hold about you is inaccurate or incomplete, you are entitled to request
that we rectify it.